CiscoProfessional
Implementing and Operating Cisco Collaboration Core Technologies
CLCOR · 5 days
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CiscoProfessional5 daysUpdated: July 2026
CLACCM Training for Your Team — Implementing Cisco Advanced Call Control and Mobility Services
Every multi-site telephony estate reaches the point where the dial plan stops being configuration and becomes archaeology: overlapping site codes from an acquisition, localization rules nobody dares touch, and a WAN that degrades call quality precisely when everyone is on the phone. CLACCM (Implementing Cisco Advanced Call Control and Mobility Services) is the course for that stage — globalized dial plan design, call admission control, branch survivability, user and device mobility, and multi-cluster routing, taught with the signalling-level depth needed to troubleshoot rather than guess.
It prepares for exam 300-815 CLACCM, a CCNP Collaboration concentration that pairs with the 350-801 core to complete the certification — and the concentration most multi-site operators pick, because it matches where their complexity actually lives.
We organize delivery through authorized partners and vetted instructors with production multi-cluster experience — live online in your time zone, on site, or as a private group where your own numbering plan can serve as the case study.
Who this course is for
- UC engineers running multi-site, multi-country Unified CM estates
- Engineers who inherited a dial plan and want to stop being afraid of it
- CCNP Collaboration candidates choosing the call control and mobility concentration
- Architects consolidating call control after mergers or acquisitions
What your team will learn
Topic areas below are grouped in our own words. The full official agenda is available on request — it comes from the authorized partner as part of your quote.
- Signalling deep-dive: reading SIP traces instead of guessing at them
- Globalized dial plans across countries, sites and incompatible number formats
- Call admission control — protecting call quality when the WAN fills up
- Branch survivability: sites that keep dialing when the data center does not answer
- Mobility for users who roam between desks, sites and devices
- Multi-cluster routing: making several call-control clusters behave like one system
Key facts
| Duration | 5 days |
|---|---|
| Level | Professional |
| Prerequisites | CLCOR-level knowledge of Cisco collaboration core technologies and hands-on Unified CM experience |
| Certification | Prepares for exam 300-815 CLACCM — a CCNP Collaboration concentration |
| Formats | Live online (VILT), On-site at your location, Private group, Seats in scheduled groups |
| Languages | English + local-language instructors on request |
Formats and how we organize it
- Live online (VILT)
- On-site at your location
- Private group
- Seats in scheduled groups
One request → three options
Fill in the form below — it takes a couple of minutes. Within 5 business days you compare 2–3 concrete offers — provider, instructor, dates, price below the public list. We contract and administer the delivery end to end. Details:how we work and vendor training.
CLACCM vs alternatives: which to choose
Factual criteria only — level, duration, audience and certification. The right choice depends on your team's starting point and stack.
Cisco CLCOR (Collaboration Core)
The prerequisite core for exam 350-801: call control fundamentals, endpoints, gateways and QoS. Take CLCOR first — CLACCM assumes those mechanics and goes deep on routing behavior at multi-site scale.
Cisco CLICA (Collaboration Applications)
The alternative concentration, covering voicemail, messaging and presence. Choose CLICA if your estate is application-heavy; CLACCM if your complexity lives in the dial plan, WAN and multi-cluster routing. Either exam completes CCNP Collaboration alongside 350-801.
A custom intensive
Facing one defined project — a dial-plan globalization, a cluster consolidation, a survivability redesign? A custom 2–4 day program on our materials covers exactly that scope, using your numbering plan as the working example.
Need only part of CLACCM?
If your team needs a subset of this program — or a mix of topics from several courses — we build a custom 2–4 day intensive on our own materials, shaped by your infrastructure. One custom program typically replaces 2–3 catalog courses.
Explore custom coursesCLACCM: frequently asked questions
Where does CLACCM fit in the CCNP Collaboration path?
CLACCM is a concentration course preparing for exam 300-815. Paired with the core exam 350-801 (the CLCOR course), it completes CCNP Collaboration. It is the most popular concentration for engineers whose day job is call routing across multiple sites.
How is CLACCM different from what CLCOR already covers?
CLCOR establishes how call control works; CLACCM covers what happens at scale — globalized dial plans, call admission control, branch survivability, mobility and routing between clusters. It is the difference between configuring a dial plan and designing one that survives growth.
Our dial plan is a decade of accumulated patches — will this course help untangle it?
Yes, that is its core use case. The course teaches a structured approach to numbering, routing and localization that most inherited dial plans never had. In a private group, exercises can use your actual numbering scheme as the raw material.
How much troubleshooting does the course include?
A significant share. Engineers work with signalling traces and diagnostic tooling to analyze why calls route the way they do — the skill that separates guess-and-retry administration from methodical fault isolation on a production platform.
How do we organize CLACCM training?
Fill in the request form on this page — team size, format, timing. Within 5 business days you receive 2–3 options from authorized partners with vetted instructors, dates and prices below public lists.
Request 2–3 CLACCM training options — quotes within 5 business days
No commitment — describe the task and we come back with concrete options, dates and prices.
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